ClipsfyBeta

Refund Policy

At Clipsfy, our goal is to provide high-quality service and an excellent experience for our users. We understand that unforeseen circumstances can occur, and we are committed to handling your requests fairly, transparently, and in accordance with our general policies.

1. Refund Eligibility

Refunds may be granted in the following cases:

  • 7-Day Money-Back Guarantee: If you subscribed to our service and are not completely satisfied, you can request a cancellation and a full refund within 7 calendar days of your initial subscription payment.
  • Technical Issues: If you experience persistent technical issues that prevent you from properly using the platform, and our support team is unable to resolve the fault, you may be eligible for a refund.

2. Non-Refundable Situations

Refunds will not be granted in the following scenarios:

  • Outside the Guarantee Period: Cancellation requests made after the initial 7-day guarantee window.
  • Subscription Renewals: The money-back guarantee applies only to the first subscription payment. Subsequent monthly or annual renewal charges are non-refundable.
  • Terms Violation: Refunds will not be issued for accounts suspended or terminated due to violations of our Terms of Service or misuse of the platform.

3. How to Request a Refund

We make the refund process easy. You can request a refund for your initial subscription in two ways:

  • Automatic Process: Directly through your account dashboard by accessing the subscription settings and clicking the refund option (if within the 7-day window).
  • Via Support: By contacting our team through the support form.

4. Refund Processing

After the approval or automatic request of your refund:

  • The refund will be automatically processed to the original payment method (e.g., credit card) used for the purchase.
  • Processing by our payment gateway is immediate, but it may take 5 to 10 business days for the amount to reflect on your credit card statement or bank account, depending exclusively on your financial institution.

5. Subscription Cancellations

You can cancel the automatic renewal of your subscription at any time through your account dashboard. Cancellation will stop future charges, allowing you to continue accessing the platform until the end of the current billing cycle. Canceling, by itself, does not generate a retroactive refund for payments already processed outside the guarantee period.

6. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time to reflect improvements or legal changes. Any updates will be posted on this page, and your continued use of Clipsfy after such modifications constitutes your acceptance of the new rules.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us via email: contact@clipforme.nuvoxt.com.